COMMITMENTS TO CUSTOMERS/STAKEHOLDERS

At Vantage Solutions, we take privacy and security seriously. This Privacy Policy outlines how Vantage Solutions and its affiliates (collectively, “REACH”, “Vantage,” "Exchange", “we,” “our,” or “us”) process the information we collect about you through our websites, mobile apps, and other online services (collectively, the “Services”) and when you otherwise interact with us, such as through our customer service channels.

HOW CUSTOMER INFORMATION IS COLLECTED AND USED

Vantage collects contact information such as user name, email addresses, and contact phone number that is provided as part of the onboarding process on the REACH Exchange. This information is essential for the exchange to work efficiently. The representatives of no Vantage's customers or partner organizations provide these details and have full control over updating these records within their own portals. REACH stores this information in its databases behind tight security. The REACH24 Mobile App also collects user geolocation and motion sensor data. This information is used to provide features of our service, to improve and customize our service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on the user’s device. Users can enable or disable access to this information at any time, through their Device settings.

HOW CUSTOMER INFORMATION IS SHARED

Vantage protects its users' information and doesn't share it with any entities that are external to the REACH exchange. The users belonging to different tenants are required to connect with each other in order to conduct their business. This cross-tenant visibility is designed to facilitate the communication and efficiency of the service. Outside of the "by design" rules that require cross-tenant shared information, users' information is protected and remains secure.

HOW CUSTOMER ACCOUNT ACTIVITY IS TRACKED

Vantage manages logs of the activity of users on the REACH exchange that includes transactional workflows and user interaction with the REACH user interface. This data is used for producing reports for customers and improving the user experience.

HOW CUSTOMER INFORMATION IS PROVIDED TO THIRD PARTIES

No customer information is shared with any third parties as a rule of thumb. Occasionally, when such information is needed for surveys and research, this information is requested directly from the customers and only used after their consent.

DATA PROTECTION AND SECURITY

All customer data is stored behind multiple security layers and access controls. Data at rest and in transit is encrypted and uses strong encryption techniques. Only authorized personnel have access to the product systems that require multiple levels of authentication and authorizations.

OPT-IN OR OPT-OUT CHOICES THAT CUSTOMERS CAN MAKE WITH RESPECT TO THEIR INFORMATION

Vantage asks only for the information that is needed for a customer to function on the exchange including the user's name, organization email(s), organization contact phone number(s), and organization name and address. Vantage doesn't ask for any more user information than that. Customers have full control over updating or deleting that information within their individual portals in the multi-tenant exchange.

CUSTOMER PRIVACY RIGHTS

Customer privacy is paramount to Vantage which is protected by employing processes, policies, and security within all operational outlets.

LOGIN INFORMATION

All the user login information is encrypted and stored in secured databases compliant with the established data protection and security protocols.

COOKIES

REACH uses browser cookies to provide essential functions including authentication and security and also to retain user preferences and collect analytical data to help Vantage improve the platform. REACH does not use third-party marketing, tracking, or advertisement cookies.

EMPLOYEE PRIVACY PRACTICES

Vantage personnel are trained frequently to follow the best practices and protect the privacy of customers and their data.

DATA RETENTION

The REACH exchange is a multi-tenant system that requires tenants to share information with each other in order to successfully conduct their business. No single tenant owns a record. Once a tenant leaves the exchange, their listing goes away from the system but all the past records remain within the system. All the users for the deactivated tenants are removed from the system.

COMMUNICATIONS AND MARKETING

Any communication sent to customers is about product updates and operation-related messaging. For any other marketing and surveys, Vantage seeks customers' consent, and unsolicited communication is not permitted.

CHANGES TO THIS POLICY

The Privacy Policy will evolve and get updated over time. With every update the "Effective Date" will be revised. In some cases, Vantage may provide additional notice (adding a statement to our website or a direct notification). We recommend you review the policy from time to time to stay informed.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, please contact us at support@reach24.net.

Last Updated: 27th October 2023